Watermatic takes the view that we
want our customers to be happy with their buying experience. We will accept any
warranty claims and work with our supplier to rectify any defective parts to
ensure you are getting the product you expect. Returns will be accepted within
30 days from date of purchase but will incur a re-stocking fee.
1. Incorrect, Faulty or Damaged Item
If we make
an error we will fix it and pay all costs. This includes if we send you the
wrong product, or if we have an incorrect photo or product description on our
website. We will send you the correct product or refund your money. We will
also reimburse you for the freight charges. If an item is delivered faulty or
damaged you may elect to have it replaced or refunded. Please notify us within
30 days of delivery.
2. Warranty Claims
applies to most items. The warranty period is mostly shown on each item, or
available on the manufacturer’s website. If you have a warranty problem during
the warranty period please contact us by email.
responsible for the return of the item to Watermatic Irrigation.
3. Change of Mind
accept Change of Mind returns within 30 days of purchase as long as the product
is in original condition and with original undamaged packaging. You will
receive a store credit (less a 20% re-stocking fee), which will be applied to
any future orders. You are responsible for the return of the item to Watermatic
not accept returns for any non-standard items, special order items, items sold
by the metre, or items made specifically to Customer specifications.
initiate a return please contact us at firstname.lastname@example.org
with your Job Number and reason for return.
have any concerns, please contact us in the first instance. It is our aim to
make every online purchase an easy and pleasant experience. Our success
depends on your satisfaction.